Terms of service

Welcome to Silk Dream (“we”, “us” or “our”). By accessing our website or using our services, you accept these General Conditions of Use. Please read them carefully before making a purchase or using our website.

1. Acceptance of the Conditions

By using our website, placing an order or interacting with our services, you agree to comply with these Terms of Service, our Privacy Policy and any other policies we publish.

2. Eligibility

To use our Services, you must be at least 18 years old or have the legal capacity to enter into contracts in your jurisdiction. By proceeding, you confirm that you meet these conditions.

3. Product Information

We make every effort to ensure that product descriptions, images and pricing details are accurate. However, we cannot guarantee that all information is always complete, up-to-date or error-free.

4. Orders and Payments

  • All orders are subject to availability and acceptance.
  • We reserve the right to cancel or refuse any order at our discretion.
  • Full payment is required at time of purchase.

5. Delivery

  • Delivery costs and estimated times are indicated in our Delivery Policy.
  • Although we strive to meet delivery times, delays may occur due to unforeseen circumstances.
  • Customers are responsible for providing accurate delivery information.

6. Returns and Refunds

  • Returns are accepted under the conditions specified in our Return and Refund Policy.
  • Items must be unused, in original condition and returned within 30 days of delivery.
  • Customers are responsible for return shipping costs unless the item is defective.

7. Intellectual Property

All content on our website, including images, logos and text, is protected by copyright, trademark and other intellectual property laws. Any unauthorized use, reproduction or distribution is strictly prohibited.

8. Limitation of Liability

We are not liable for any indirect, incidental or consequential damages arising from the use of our website or our products. Our total liability for any claim is limited to the purchase price of the product.

9. Privacy

We respect your privacy and process personal data in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in this policy.

10. Changes to the Conditions

We reserve the right to update these Terms of Use at any time. Changes will be posted on this page with the revised date. Continued use of our Services after changes constitutes acceptance of the updated terms.

11. Applicable Law

These General Conditions of Use are governed by the laws of France. Any dispute will be resolved before the competent courts of France.

12. Contact us

If you have any questions regarding these Terms of Use, please contact us at:

  • Email : support@thesilkdream.com